This Privacy Policy explains how xirtyl (“xirtyl,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in connection with our website xirtyl.click and our business operations as an Advanced-Video-Production-and-Streaming-Studio. We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
By using our website, communicating with us, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
1. Introduction and Company Information
xirtyl is the operator and data controller responsible for the collection and use of personal information described in this Privacy Policy.
Business details:
- Legal name: xirtyl
- Address: 1200 West Georgia Street, Suite 800, Vancouver, BC V6E 4R2, Canada
- Email: [email protected]
- Phone: +1 (604) 782-9463
- Website: xirtyl.click
This Privacy Policy applies to personal information collected through our website, email communications, project inquiries, client engagements, livestreaming and production services, customer support, marketing activities, and related business operations.
2. Data Collection and Processing
We may collect personal information directly from you, automatically through your use of our website, and from third parties where permitted by law. The types of personal information we may collect include:
- Identity and contact information: name, email address, phone number, business name, job title, and mailing address.
- Account and communication information: inquiry details, messages, correspondence, project requests, service preferences, and feedback.
- Payment and transaction information: billing details, payment status, and transaction records, where applicable.
- Technical and usage information: IP address, browser type, device identifiers, operating system, referral source, pages visited, time spent on pages, and interaction data.
- Media and production-related information: audio, video, photographs, live-stream content, project assets, and other materials supplied to us for production or streaming services.
- Marketing and preference information: consent choices, newsletter preferences, and engagement with our communications.
We may process personal information by collecting, recording, organizing, storing, using, retrieving, transmitting, combining, and deleting it, as reasonably necessary for our business operations.
3. Purpose of Data Processing
We use personal information only for identified purposes that a reasonable person would consider appropriate in the circumstances. These purposes include:
- providing, managing, and improving our services;
- responding to inquiries and communicating with clients, prospects, and vendors;
- preparing quotations, proposals, contracts, and invoices;
- delivering video production, streaming, editing, hosting, and related studio services;
- maintaining business records and administering customer relationships;
- processing payments and managing billing and collections;
- monitoring website performance, security, and functionality;
- analyzing usage trends and improving user experience;
- sending service-related notices, updates, and, where permitted, marketing communications;
- detecting, preventing, and investigating fraud, misuse, and security incidents;
- complying with legal, regulatory, tax, and accounting obligations; and
- protecting the rights, property, and safety of xirtyl, our clients, users, and others.
4. Legal Basis for Processing
Under Canadian privacy law, we collect, use, and disclose personal information only where we have a legitimate and lawful basis to do so. Depending on the circumstance, our legal basis may include:
- Consent: where you have given express or implied consent for a specific purpose;
- Contractual necessity: where processing is necessary to enter into or perform a contract with you or your organization;
- Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
- Legitimate business purposes: where processing is reasonable for our business operations and not overridden by your interests or rights;
- Fraud prevention and security: where processing is necessary to protect against fraud, misuse, or unauthorized access; and
- Other lawful grounds: as permitted under applicable Canadian privacy legislation.
Where consent is the legal basis, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We may share personal information with third parties only where necessary and appropriate for the purposes described in this Privacy Policy, including:
- Service providers: vendors that support hosting, cloud storage, analytics, email delivery, customer support, payment processing, security, and IT services;
- Production and distribution partners: contractors, editors, livestreaming platforms, broadcasters, and other collaborators involved in service delivery;
- Professional advisors: lawyers, accountants, auditors, consultants, and insurers;
- Government and legal authorities: where required by law, regulation, subpoena, court order, or lawful request;
- Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to confidentiality protections;
- Other parties with consent: where you have authorized us to share information with a third party.
We require third parties that process personal information on our behalf to protect it with appropriate safeguards and to use it only for authorized purposes.
6. Data Transfer to Third Countries
Because we use third-party service providers and digital platforms, your personal information may be stored, accessed, or processed outside Canada, including in countries that may not provide the same level of privacy protection as Canada.
When personal information is transferred outside Canada, we take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place. These safeguards may include confidentiality obligations, security measures, and limits on further use or disclosure.
By providing personal information to xirtyl, you understand that your information may be transferred to and processed in jurisdictions outside Canada for the purposes described in this Privacy Policy, subject to applicable legal requirements.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or regulatory requirements, or to resolve disputes and enforce agreements.
The retention period may vary depending on the type of information and the applicable legal or operational need. In determining retention periods, we consider:
- the nature and sensitivity of the information;
- the purposes for which it was collected and used;
- legal, tax, and accounting retention obligations;
- the need to investigate or defend against legal claims; and
- the operational requirements of our business.
When personal information is no longer required, we will delete, destroy, or anonymize it in a secure manner, subject to applicable legal obligations.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of it;
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: to request deletion of personal information in certain circumstances, subject to legal exceptions;
- Restriction: to request that we limit processing in certain situations;
- Data portability: to request your personal information in a structured and commonly used format, where applicable;
- Objection: to object to certain forms of processing, including where processing is based on legitimate interests or certain marketing activities.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable law.
If we are unable to fulfill a request, we will explain the reasons subject to any legal restrictions.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may limit our ability to provide certain services, respond to your requests, or continue a project relationship where consent is necessary for performance.
10. Right to Complain
If you have a concern about how we handle your personal information, we encourage you to contact us first so we can attempt to resolve the issue promptly.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada. For matters under federal jurisdiction, this may include the Office of the Privacy Commissioner of Canada. If your concerns relate to provincial privacy law, you may contact the relevant provincial privacy authority.
We will cooperate with any lawful investigation or review by a privacy regulator.
11. Data Security
We take reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:
- access controls and role-based permissions;
- secure storage and transmission methods;
- password protection and authentication practices;
- monitoring for suspicious activity and security events;
- staff confidentiality obligations and privacy training; and
- regular review of security practices and service provider safeguards.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
- xirtyl
- Address: 1200 West Georgia Street, Suite 800, Vancouver, BC V6E 4R2, Canada
- Email: [email protected]
- Phone: +1 (604) 782-9463
Please include enough detail for us to understand and respond to your request. We may ask for additional information to verify your identity or locate the relevant records.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or business operations. Any updated version will be posted on our website at xirtyl.click with a revised effective date, where appropriate.
Your continued use of our website or services after changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law. We encourage you to review this page periodically to stay informed about how we protect personal information.
Last updated: October 20, 2026